Millbrook Family Eyecare

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Reviews about Millbrook Family Eyecare

• m m
  ★ ☆ ☆ ☆ ☆
  I wish I could give less than one star. I made a first time appointment for my parents (ages 96 and 88). When we arrived, we were told they were not in the system. No appointment. And the receptionist did not even look at us. No apology. In speaking to others at my folks' senior residence, apparently this happens quite often. It is known there that Millbrook Family Eyecare drops appointments and has rude staff with no accountability whatsoever. Whoever runs the office is thoroughly incompetent - why would I trust them for eyecare? We left and went directly to Eye Appeal in LaGrangeville; they took us right away and were terrific. Do not give Millbrook Family Eyecare any business, they are not worth it. There are plenty of other opticians in the area who are professional and do not abuse their clients.
• Meghan Shea
  ★ ☆ ☆ ☆ ☆
  I wish I could give this zero stars. I will never go back, this was the worst experience I have ever had with any doctor period. I saw Dr. Victoria McEwan today for an eye exam. Her assistant/technician was extremely curt, cold and rude and that started this whole visit off negative. The technician basically blamed me for things like blinking and forgetting my coat in another room and spoke so nastily to me. Neither this technician or the eye doctor explained anything to me, and just expected me to blindly go along with whatever they were doing without asking questions. When I tried to ask clarification of something, or ask any question, I was met with the most rudest, nastiest answers. The way she spoke to me was so condescending, and again did not try to understand me at all. Instead of Dr. McEwan (I didn't even know her name until I found her card, I can't even remember if she even said it to me upon introduction), trying to work with me to problem solve, or understand why I was asking questions, she shut me down. She was not willing to take the time to understand me, or to share rationales behind her recommendations. I have literally never met a more rude, nasty, derisive doctor in my life.

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